Shipping & Return Policy
Riloy Wellness ships the products once it’s confirmed by the customer with proof of confirmation. We process two kinds of deliveries – prepaid, pre booking and COD. We deliver to more than 15 thousand pin codes with the help of our delivery partners. We do the basic diligence of the delivery partners but however don’t take 100percent guarantee of the delivery personnel.
We keep telephonic contact with our customers and give them all the details such as date of delivery, status of the package and ensure the shipment is delivered on time. The average delivery time is 3-7 business days. In case of delay, we communicate to the customer telephonically, however customers can contact our delivery as well as the central board line number.
We make sure that the customer get a proper shopping experience and try to make sure that the deliveries are safe and hassle free.
Return & Refund Process
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please follow the return & refund process below to proceed with your claim.
If your purchase is eligible for a return or exchange, please make sure that you follow the steps below to start the return process.
1.Notify us
Please notify us as soon as possible of your intention to return or exchange an item. You can notify us by email: riloywellness@gmail.com
We will contact you via email if we have any questions or concerns regarding your Return & Refund request.
2.Ship it back
The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.
Please ship the item(s) back to Us. You are responsible for the cost and risk associated with shipping the returned item(s) so make sure you use a reliable shipping company. Ship the item you wish to return to the following address:
A-6/3, FF-2, ATAL SOCIETY, DLF ANKUR VIHAR, LONI,, Ghaziabad, GHAZIABAD, Uttar Pradesh, 201102, India
We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.
3.Inspection & Refund
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you requested an exchange, we’ll ship the replacement item to your address within 24 hours of processing your return.
To follow-up on the status of your return or for any other questions of inquiries, please contact us at: riloywellness@gmail.com